The next time you order your favorite Chick-fil-A salad or a side of Mac & Cheese, it may look a little different. No need to worry – you’ll find the same juicy chicken, fresh produce or creamy cheese blend inside, but the packaging you’re accustomed to is getting a makeover.
For Shelly Young, Operator of Chick-fil-A Marbach at 410, in San Antonio, Texas, working with young people is not only a part of her and her husband Jack’s daily life in the restaurant—it’s their passion. So, when they first discovered the opportunity to start a Chick-fil-A Leader Academy program in their community, they jumped at the chance.
A room of 30 high school students watches a video explaining how to lead by serving others. This sparks a classroom discussion where students share stories about times when they have experienced the power of giving back. The class then brainstorms some ways they can give back to their community right now.
During his three decades as the head of marketing for Chick-fil-A, Steve Robinson was integrally involved in the company’s growth, and an architect of its innovative and distinct approach to connecting with customers. He recently wrote his first book, a memoir chronicling his time at the company, personal career and faith journey. Titled “Covert Cows and Chick-fil-A: How Faith, Cows and Chicken Built an Iconic Brand,” it details the important moments and pivotal decisions that helped turn Chick-fil-A into one of the most beloved and respected brands in the world. In advance of the book’s release, we asked Robinson to share more on his experiences and insights.
When the drive-thru line at a Denver-area Chick-fil-A restaurant stopped moving, Kevin Brock, the local franchise Operator, stepped outside to investigate. What happened next turned his team into a viral Twitter post.