Dear Friends and Customers,
This is an unprecedented and certainly unsettling time for our communities, our country, and our world.
Amidst social distancing, shelter in place rules, working from home and school closures, our days are different and our challenges, unique. Parents are trying to figure out how they can work and educate their children at the same time. The elderly and home-bound are more isolated than ever before. Grocery stores and retailers are facing extraordinary demands on supply chains and millions of people are finding themselves with dramatically reduced work or no job at all.
As a result, collectively our lives have drastically changed and our concern – for ourselves, for our communities and for one another – is heightened. All of us at Chick-fil-A want you to know we are in this with you and committed to serving your community with the upmost attention to safety – both for our Operators, their Team Members and all of you. Since its founding, Chick-fil-A has been a purpose-driven organization. That purpose, which is rooted in the legacy of care left by our founder S. Truett Cathy and his deep personal faith, has guided everything we do for more than 50 years. As we navigate this ever evolving and challenging situation, we want to share with you some of the principles we are using to inform our decisions specifically during these difficult times.
- Safe Service: The health and safety of those who serve and those we serve is always first and foremost. Everything we do is first examined through this lens. We will not do anything that may sacrifice health and safety.
- Implementing Best Practices: We will meet or exceed all applicable local, state and federal laws. We have a dedicated team that is working on ensuring we know how the laws are changing in our community and state. We are working with your local Chick-fil-A Operators to make sure we adjust to those changing laws.
- Service to Communities: Because serving our communities, especially during uncertain times, is intrinsic to our purpose we will strive to continue serving Customers – by adjusted means such as mobile ordering with curbside pickup, drive-thru's with social distancing, and delivery so we can continue to provide another option for access to food and genuine hospitality.
- Complete Well-being: We are immensely grateful for the people who serve our Customers and communities everyday – our Operators and their Team Members. Their total well-being is on the top of our minds in every decision we are making.
At Chick-fil-A our core values are about coming together and helping one another. We feel the challenges and uncertainty with all of you. We are a community-based business. Our independent Owner-Operators are your neighbors and their Team Members are often the kids you saw grow up in your community. We care for them and their Customers like our own family.
These certainly are unprecedented times; yet we remain grateful…grateful for the tremendous work of those providing care for the sick, grateful for the opportunity to be a source of comfort and hospitality, and grateful for our Team Members, our Operators and the communities they serve. On behalf of our more than 1,800 independent Owner-Operators and their 150,000 Team Members living throughout your communities, know we care for you and your health and are here for you now and in the years to come.
President and COO, Chick-fil-A, Inc.