A leader is an undeniable presence, a figure that inspires movement and improvement. But the thing about leaders is that they don’t appear from thin air; real leaders must first be led.
David Hamel, local owner of Chick-fil-A at Manhattan, Kansas, says three men are responsible for crafting his leadership style. Those men taught him the most critical aspects of running a business, providing for his family, and being a leader to other people in his life. One is his dad, another a former boss, and the third just happens to be a Hall of Fame college football coach.
Hamel met legendary coach Bill Snyder when he tried out to be a punter at Kansas State University. Snyder’s son, Sean Snyder, also served as a coach for the team and gave Hamel the chance in 2002 to show his stuff. Hamel was shocked when he got the call saying he made the squad. The person who wasn’t stunned was his father.
“I immediately called my dad,” Hamel recalls. “He said ‘I never doubted you, son. You’re the one who had to believe yourself.’” And so began lesson one: believe, even when others doubt.
That tutorial in self-confidence lasted far beyond Hamel’s walk-on tryout and into Kansas State’s memorable 2003 season. For both Hamel and the team, that season was a challenge. He was picked to be the starting short-field punter, but had a bad practice before the season opener against California and lost the opportunity. He never got it back.
“It was frustrating,” Hamel says, “I got discouraged. I questioned why I was on the team and wondered if I would ever make it into a game. But I realized that I was blessed to even be a part of this team and to be on that incredible ride.”
And what a ride it was. The Wildcats were picked to finish near the top of the Big 12 Conference. They started off the season ranked #7 in the nation and reeled off four wins. Then the wheels fell off. K-State lost three in a row and fell out of the top 25. Some folks gave up on them, but the team never lost faith.
Just like Hamel’s father told him, he believed. And so did his teammates. Under Coach Bill Snyder’s leadership, the Wildcats roared back. They won the final six regular season games and outscored their opponents by an average of 29 points per game. Then came the conference championship against the #1 team in the nation, Oklahoma.
The Sooners scored first, but never scored again. Kansas State prepared, believed, and executed, scoring five unanswered touchdowns to beat Oklahoma 35-7 in one of the biggest conference upsets in history. Hamel never played a down. Though he believed in his team and his abilities, he always wondered about his purpose on the team and why he was chosen to be a Wildcat.
“Mike was hard,” Hamel says. “He never let me make excuses. He would always say ‘we don’t make excuses, we make adjustments.’ He always strove for more, for better.”
Therein lies lesson two: no self-limitations. Hamel learned that growth requires belief that you can learn and grow because “the minute you put limits on yourself, you shut down your own improvement as well as the advancement of everyone beneath you.”
Hamel worked with Holmes for more than two years. Then Hamel and his wife moved to South Carolina, where he worked at another Chick-fil-A restaurant in Bluffton as the operations director for owner Keith Clark. Hamel credits Clark with allowing him to fail and creating that “aha moment” where Hamel knew he had what it took to run a business. Three months after arriving in the Palmetto State, Hamel got a call he will never forget.
“My phone rang, and it was my dad. He told me he had cancer – renal cell carcinoma. He was only 51 at the time and didn’t tell us how bad it was. It hit me hard.”
While his dad sought treatment, Hamel continued to work in South Carolina for two more years. In 2011, he moved back to Georgia to again work alongside his mentor Mike Holmes, but his eyes were on the midwest. One year later he was headed back to Kansas to become the local owner of his very own Chick-fil-A in Topeka, Kansas.
Then it all came full-circle. In 2013, Hamel was named the owner of the brand-new Chick-fil-A location in Manhattan, Kansas. Not only was he going back to his college town where he made lifelong connections, it also put Hamel close to his ailing father, who was growing worse every day.
The new restaurant meant Hamel was only an hour and a half away from his dad. For the last month of the elder Hamel’s life, the two spent everyday together. On January 28, 2014, Larry Hamel died.
David Hamel’s former coach, Sean Snyder, attended the funeral. Bill Snyder sent a handwritten note, a touching gesture that has become his trademark..
“Finally, it all made sense,” Hamel says. “All this time I never knew why I was placed on the Kansas State football team. Now I know it was so I could make the connections to bring me back to Manhattan, to my dad, and to a place where I can lead and mentor others. God brought me here.”
Now, Hamel has the opportunity to do something he didn’t get the chance to ten years ago in college: spend quality time with K-State Coach Bill Snyder. During his playing days, Hamel only spoke to Snyder a few times. These days, he makes a point to go to practice once a week. Often, he will bring his former coach a Chick-fil-A sandwich, and they just talk. “He started as a coach and has become a mentor to me in far deeper ways than I ever anticipated. I’ve gone to Coach Snyder for guidance about all kinds of issues. We talk about life, business. It’s rich.”
Watching what Coach Snyder does with athletes has become an inspiration for how Hamel runs his restaurant. “Kansas State doesn’t get a lot of fancy, five-star, blue chip players,” he says. “Coach Snyder goes for the guys who got overlooked. He is a developer of potential.”
And now, so is David Hamel.
“That’s how I see my business: you don’t have to have people with the most talent, you just need hard-working, coachable people. The ones who have worked their tails off and haven’t gotten the opportunities: those are the ones you can shape and mold to help them reach their goals and dreams.”
The key to getting those coachable people to follow you, Hamel says, is lesson three: enthusiasm. That one is straight from Snyder. Coach always said, “don’t leave home without it". And he’s right. I want to be on fire for my family, for my job, for every part of my life. I believe you can inspire a lot of people by bringing passion every single day.”
Hamel is leading by example. He exudes enthusiasm. He never limits himself. And he always believes when others doubt. It’s knowledge gained through three lessons, three inspirational men, and a lifetime of learning.
Coach Bill Snyder is renowned for his leadership and his 16 goals for success. Hamel says he refers to them daily. A few of the goals are: commitment, unselfishness, unity, and discipline. You can find the rest of the list in Snyder’s book, “They Said It Couldn’t Be Done”.