At 16, Sherron Stevens donned a suit and walked into an Ohio Chick-fil-A to apply for a job. Three years later, he’s a teenage phenom with a burgeoning business consulting career and a published book under his belt, “Undercover Customer: 100 Ways to Fix Your Broken Customer Service.”
In a world where customer service and fast food feel more like oxymorons than experiences that go hand in hand, it may be a little surprising that restaurant customer service inspired a young author’s “how-to guide” on the subject.
It has all the makings of a full service Chick-fil-A restaurant: a drive-thru, friendly employees behind a counter, grills and cash registers. But this is no ordinary Chick-fil-A restaurant. There’s no exchange of money (not real money anyway). It’s not in a suburb or off of a busy highway exit. In fact, passers-by can’t even tell it exists. But this is the Chick-fil-A of the future. It’s a place where Monopoly money replaces the U.S. currency, bicycles fill in for cars and employees serve as hungry customers.
Job interviews are nerve-racking enough, but how does it feel when thousands of people are following your interview process online? Yasir Moore, a teen from North Carolina, went through three rounds of interviews for his first job… with the entire country standing by. It all started when he went on the search for a clip-on tie.